1. About us

Pentangle is a web design, development and hosting agency based in Oxfordshire, UK. References to "we", "us" and "our" refer to Pentangle. Our contact email is hello@pentangle.co.uk.

2. Services

We provide web design, web development, hosting, API integration, bespoke application development and related digital services. The specific scope, deliverables, timelines and fees for any project will be agreed in writing before work commences.

3. Proposals and agreements

A project begins when both parties have agreed in writing to the scope and commercial terms. Our written proposals are valid for 30 days from the date of issue. Acceptance of a proposal constitutes a binding agreement subject to these terms.

4. Payment terms

• Invoices are due within 14 days of issue unless otherwise agreed in writing
• Projects may require a deposit before work commences — this will be specified in the proposal
• Late payments may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
• We reserve the right to pause work on projects where invoices remain unpaid beyond their due date

5. Client responsibilities

To enable us to deliver our services effectively, clients are responsible for:

• Providing accurate briefs, content and materials in a timely manner
• Designating a single point of contact with authority to give approvals
• Providing timely feedback at agreed review stages
• Ensuring they have the right to use any materials (images, text, trademarks) supplied to us

6. Intellectual property

Client materials

All content, images and materials provided by you remain your property. By supplying them, you grant us a licence to use them for the purposes of delivering the agreed services.

Deliverables

Upon receipt of full payment, intellectual property rights in the deliverables (such as website designs and custom code) are assigned to the client, except for any third-party components, frameworks or licences which remain subject to their own terms.

Our tools and frameworks

We retain ownership of any tools, libraries, frameworks or methodologies we develop independently, even where they are used in client projects.

7. Hosting services

Where we provide hosting services, the following applies:

• We will use reasonable endeavours to ensure availability, but cannot guarantee 100% uptime
• Scheduled maintenance may require temporary downtime — we will provide reasonable notice where possible
• We are not liable for outages caused by third-party infrastructure providers
• Hosting agreements are subject to fair use — we reserve the right to suspend hosting where usage is excessive or causes harm to other hosted sites

8. Limitation of liability

To the fullest extent permitted by law:

• Our total liability for any claim arising from our services is limited to the fees paid by you for the specific services giving rise to the claim
• We are not liable for indirect, consequential or special losses, including loss of revenue, data or business opportunity
• We are not liable for third-party systems, APIs or services that we integrate with on your behalf

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot be limited by law.

9. Confidentiality

We treat all client information as confidential. We will not disclose your business information to third parties without your consent, except where required by law or where necessary to deliver the services (for example, with our hosting providers).

10. Termination

Either party may terminate an engagement with 30 days' written notice. Upon termination, you are responsible for fees for work completed to date. We will provide you with all deliverables completed at the point of termination, subject to payment of outstanding invoices.

11. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these terms

We may update these terms from time to time. The current version will always be available on this page. Continued use of our services after changes constitutes acceptance of the updated terms.