1. Who we are

Pentangle is a web design, development and hosting agency based in Oxfordshire, UK. Our registered business address is available on request. If you have any questions about this policy, please contact us at hello@pentangle.co.uk.

2. What information we collect

Information you give us

When you contact us via our website form, email or telephone, we may collect:

• Your name
• Your email address
• Your phone number (if provided)
• Your company name or website
• The content of your message or enquiry

Information collected automatically

When you visit our website, we may collect standard technical information including your IP address, browser type, pages visited and time spent on the site. This is collected through cookies and analytics tools.

3. How we use your information

We use the information you provide to:

• Respond to your enquiry or request
• Provide the services you have requested
• Send you relevant information about our services (where you have consented)
• Improve our website and services
• Comply with our legal obligations

We do not use your personal information for automated decision-making or profiling.

4. Legal basis for processing

We process your personal data on the following legal bases:

• Legitimate interests — to respond to enquiries and provide services
• Contract — to fulfil agreements with clients
• Consent — for marketing communications (where applicable)
• Legal obligation — where required by law

5. How we store and protect your data

Your data is stored securely on UK-based servers. We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or destruction. We retain personal data only for as long as necessary for the purposes described in this policy.

6. Sharing your information

We do not sell, trade or transfer your personal information to third parties without your consent, except where necessary to provide our services (for example, with hosting providers) or where required by law. All third-party processors are required to handle your data in accordance with applicable data protection law.

7. Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. You can control cookie settings through your browser. We use analytics cookies (such as Google Analytics) to understand site usage — these collect anonymised data. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

8. Your rights

Under UK GDPR, you have the following rights:

• The right to access your personal data
• The right to rectify inaccurate personal data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights relating to automated decision-making

To exercise any of these rights, please contact us at hello@pentangle.co.uk. We will respond within one month.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to this policy

We may update this privacy policy from time to time. The current version will always be available on this page. We encourage you to review it periodically.